HELP SMOOTH THE PATH
Found a bug?
Let’s take a look.
Report a bug in the Be a Hero app or website.
Rough edges are part of building something new. A clear report helps us understand what went wrong and where to look.
A FEW HELPFUL DETAILS
Help us retrace your steps.
Tell us where it happened.
Mention the app or website, your device, operating system, and app version or browser if you know them.
Walk us through it.
List the steps that led to the issue, what you expected, and what happened instead. Mention whether it happens every time or only sometimes.
Add a little context.
Include the exact error text if there is one. An optional screenshot can help, but crop or hide all personal information first.
Keep personal things personal.
Do not include passwords, sign-in codes, payment details, health information, precise locations or information about children. Remove personal details from screenshots and share only what is needed to explain your issue.
If you suspect a security issue, describe it privately by email. Do not exploit it, access someone else’s information or post sensitive details publicly.